GENERAL TERMS AND CONDITIONS
ARTICLE 1- DEFINITIONS
1.1. Agreement: An agreement between and the Consumer for the sale of Product(s) and/or Experience(s).
1.2. Consumer: A natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business.
1.3. Confirmation E-mail: an e-mail confirming receipt of an order for Product(s) and/or Ticket(s) for Experience(s) via de Site.
1.4. Delivery Address Consumer: The physical address the Consumer states in the order as the address on which the Consumer wishes to receives his ordered Product(s).
1.5. Dispatch Confirmation: Confirmation that ordered Product(s) have been dispatched.
1.6. E-mail Address Consumer: The e-mail address the Consumer states in the order as email address on which the Consumer wishes receives his ordered Ticket(s) and will receive the invoice.
1.7. Experience(s): Experiences as listed on the Site, including workshops, trainings, courses and masterclasses.
1.8. Suigeneris: As described in article 2.
1.9. Product(s): The products as listed on the Site.
1.10. Site: the websites houseofsuigeneris.com, ReginAmirum.com, Likeuren Jeneverfabriek.nl and Goldenarch.nl all operated by Suigeneris & The Golden Arch Distillery BV.
1.11. Ticket: entrance ticket to Experiences that can be ordered/booked via the Site.
ARTICLE 2 – APPLICABILITY GENERAL TERMS AND CONDITIONS
2.1 The General Terms and Conditions of Sale apply to every offer made by Suigeneris and every Agreement that is concluded between Suigeneris and the Consumer for the sale of Product(s) and/or Experience(s) via the Site.
2.2 Prior to the conclusion of an Agreement the General Terms and Conditions of Sale will be made available to the Consumer electronically in such a way that the Consumer can store them on a durable data carrier.
2.3 Prior to the conclusion of an Agreement the Consumer will be asked to agree to these General Terms and Conditions of Sale. If the Consumer refuses to accept these General Terms, the Consumer will not be able to order any Product(s) from the Site. Therefore, Suigeneris emphasizes that the Consumer should read these General Terms and Conditions as well as those specially for Sale carefully and understand them, before ordering any Product(s) and/or Experience(s) from the Site.
ARTICLE 3 – IDENTITY SUIGENERIS COMPANY
Suigeneris is part of The Golden Arch Distillery B.V., which is registered in the Netherlands at the Chamber of Commerce Amsterdam under company number 33304849 with registered office at Metaalbewerkerweg 21
1023KW Amsterdam, the Netherlands. Suigeneris holds another production unit at The Fahrenheitstraat 43-2 in Harderwijk, The Netherlands. Suigeneris can be contacted via e-mail: hello@houseofsuigeneris.com and telephone number: +31(0)203922384.
ARTICLE 4 – TRANSFER OF RIGHTS
Suigeneris may transfer its rights and obligations under an Agreement to another company, but this will not affect the rights or obligations of the Consumer under these General Terms and Conditions and the additional General Terms and Conditions Sales . The Consumer may not transfer his/her rights and obligations under an Agreement.
ARTICLE 5 – COMMUNICATIONS
If Suigeneris has to contact the Consumer or give the Consumer notice in writing, Suigeneris will do so by e-mail or by post to the Delivery Address, of if different, the contact address the Consumer provides in his/her order. Please note that any notice given by the Consumer to Suigeneris, or by Suigeneris to the Consumer, will be deemed received and properly served 24 hours after an e-mail is sent or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such e-mail was sent to the specified e-mail address of the addressee.
ARTICLE 6 – COMPLAINT PROCEDURE
6.1. Complaints about Product(s) and/or Experiences or the service of Suigeneris should be submitted in writing by sending an e-mail to: sg@houseofsuigeneris.com. Suigeneris will endeavor to respond to complaint as soon as possible and in any event within 2 days (48 hours) of receiving the Consumer’s email or letter.
6.2. If it is anticipated that a complaint will require a longer processing time, then Suigeneris will confirm receipt of the complaint and will reply more elaborate within 14 days after receipt.
ARTICLE 7 – AMENDMENT
Every time the Consumer visits the Site, orders Product(s) and/or Experiences the Terms and Conditions in force at that time will apply (to the Agreement) between the Consumer and Suigeneris. Suigeneris may amendment these Terms and Conditions at any time. Therefore every time the Consumer wishes visit the Site, to order Product(s) and/or Experiences, he/she should carefully read the Terms and Conditions (see for example also https://www.houseofsuigeneris.com/general-terms-conditions-sales/) as provided by Suigeneris on the Site (and/or during the ordering process).
ARTICLE 8 – PAYMENT
Product(s) and Experiences can be paid by using iDeal, Bancontact, Giropay or a credit card (MasterCard or Visa). Payment of the Product(s) and/or Experience(s) and all (if) applicable (delivery) charges takes place in advance. The Consumer will receive the invoice by e-mail.
ARTICLE 9 – LAW AND JURISDICTION
These Terms and Conditions are governed by Dutch law. This means an Agreement for the purchase of Product(s) through the Site and any dispute or claim arising out of or in connection with it will be governed by Dutch law. The Consumer and Suigeneris agree that the courts of Amsterdam, The Netherlands, will have exclusive jurisdiction.
ARTICLE 10 – OTHER IMPORTANT TERMS
Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
